Allow us to introduce ourselves

Hayden Calland
Sales Service

What role do you have at SFC?

Hayden Calland: I’ve been working in SFC’s Sales Services department since 2007, and I’m team leader for Technical Service. Here, we look after our customers: from buying advice and installation recommendations to repair processing. My duties include taking and documenting service orders, as well as planning and managing repairs and external service deployments. I also evaluate and approve service reports, offers and deliveries. The development and implementation of effective services with added value for customers, the optimisation of the RMA process and the creation of an automatic ticket system with tracking function will also be exciting.

What has your career with SFC been like?

Hayden Calland: On 1st January 2018, I took over as Team Leader in Technical Service, where I serve as a central contact for customers, engineers, sales and quality. The role also includes the line management of four employees in technical product service and the repair department.

What has your academic and professional career been like so far?

Hayden Calland: I completed my course in European Marketing with French in 1997. I spent part of my study time in England, with the rest in France. After graduating, I had various jobs that always focused on customer support, and I was able to gather a lot of valuable experience from these. In 2000, I met my wife Susanne in Paris, which prompted me to come to Germany.

What do you value about SFC as an employer, and why would you recommend SFC to others?

Hayden Calland: In addition to the little everyday things such as well-equipped workstations, nice, bright offices, and so on, the thing I appreciate most is the wonderful working environment and the team spirit, which spans all levels all the way up to the directors. Then there’s the incredibly exciting and – from what I can see – future-proof product.