Service Technician and Customer Service Specialist (m/f/x)

Orem, Utah, USA

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Be Part of Something Powerful!

Are you excited by innovative products to support Clean Energy, and want to work for a company that paves the way for an emission-free and carbon neutral future? If it’s a yes, then we have the perfect job for you.

SFC Energy is a leading technology company specializing in cutting-edge DMFC (Direct Methanol Fuel Cell) and Hydrogen Fuel Cell solutions for stationary and mobile hybrid power solutions. Committed to sustainability and technological excellence, we are pioneers in providing clean energy solutions for diverse industries. SFC Energy is headquartered in Brunnthal/Munich, Germany and operates in the Netherlands, Romania, UK, Canada and India. We are now further expanding our presence in the United States with a Sales and Service office in Utah.

We are looking for a (m/f/x)

Service Technician and Customer Service Specialist

Location – Orem, Utah, USA

Our company in Orem, Utah, is seeking a skilled and customer-focused Service Technician to join our team. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a dedication to providing top-notch service to our customers. This role will involve diagnosing and repairing equipment, as well as interacting with clients to address their needs and ensure satisfaction. If you thrive in a dynamic environment and enjoy helping others, we’d love to hear from you.

Your part in our team:

Perform installation, troubleshooting, and repairs:

  • Diagnose and troubleshoot technical problems and ensuring timely resolution.
  • Conduct repairs and replacements of faulty components or systems to restore full functionality.
  • Install and set up our products and systems according to specifications.
  • Test and verify the proper functioning of our EFOY fuel cells after repairs or installations.
  • Coordinate with other service centers and the HQ for data exchange to optimize service and customer experience.

Provide technical support and customer service:

  • Respond promptly and professionally to customer inquiries and service requests.
  • Offer guidance and instructions to customers on the operation and maintenance of our products.
  • Identify and address customer concerns or complaints, striving to achieve complete customer satisfaction.
  • Maintain excellent communication and build strong relationships with customers.

What you should bring along:

  • Proven experience as a Service Technician or similar role.
  • Excellent troubleshooting and problem-solving skills.
  • Strong understanding of electrical, mechanical, and electronic systems.
  • Proficient in using diagnostic tools and equipment.
  • Exceptional customer service and communication abilities.
  • Ability to work independently and adapt to changing priorities.
  • Valid driver’s license and willingness to travel to customer sites as necessary.

Preferred Qualifications:

  • technical certification or degree in a related field, customer service experience is a plus
  • Experience with preparing quotations and with ERP Systems.
  • Familiarity with energy or related industries.

Why you should join us?

It’s an exciting time to be part of SFC Energy. Show us how much energy you’re holding and feel empowered to be your best, helping us to shape the future of sustainable energy generation. SFC Energy is a fast-growing company part of SFC Energy AG, a German-listed company (F3C) which is strongly driven by technological innovation. Here you will find an exciting environment to work in, challenging tasks, and a fantastic team.

Apply now!

Carina Schaefer is looking forward to receiving your application by e-mail, stating the earliest possible start date and your salary expectations, to jobs@sfc.com.