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26 May 2020, News

Update from SFC Energy about the Coronavirus Pandemic (COVID-19)

The situation regarding the coronavirus remains unprecedented and dynamic. The health authorities continue to aim to detect individual infections as early as possible and to delay the further spread of the virus as much as possible. SFC Energy’s commitment to health and safety is integral to our business. It’s how we ensure the well-being of our team members, suppliers and customers, each and every day. In response to the ongoing COVID-19 pandemic, we’re taking additional measures to keep everyone safe and remain open for business to support our customers. Please note the following instructions for orders and deliveries.

These measures include:

  • Following the recommendations of Robert-Koch-Institut (RKI) and the World Health Organization (WHO).
  • Ensuring that team members refrain from coming to work if they or one of their family members are sick.
  • Providing remote work options for team members and alternative communication options to avoid in-person meetings.
  • Access to our facilities only by prior appointment (minimum 1 working day). Face masks are mandatory inside the building.
  • Actively participating in social distancing.
  • Ensuring our offices and production facilities maintain the highest level of sanitation rules.

For further reading about the Coronavirus disease (COVID-19), please click here (WHO) or here (RKI).

Deliveries, shipping & service

We are in frequent communications with our key partners and supply chain and know that they are also implementing response plans and protocols. SFC is committed to aligning and working together to achieve business continuity during this unprecedented time.

Please note the following instructions for orders and deliveries:

  • Therefore, a delivery time of up to 4 weeks can be expected for new orders.

  • Deliveries of fuel cartridges, spare parts and standard products will continue with restrictions.

  • Our service ([email protected]) and our order processing ([email protected]) are available.

Please note that due to reduced capacities of shipping companies and transport service providers, longer delivery times and higher freight costs, especially for air and sea freight, may occur.

For further questions, please contact us here or via email.

Stay healthy!

SFC Energy AG

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