EFOY Fuel Cells - Guarantee
1. Guarantee
SFC provides
a) a 36-month guarantee for up to 3,000 hours of operation. The guarantee covers defects caused by materials or by the manufacturing process, provided that the manufacturer has a written registration of the unit on record. The unit must be registered online or by sending in the guarantee card. The unit must be registered no later than 4 weeks after date of purchase. Registration is subject to the purchaser agreeing to have his data recorded by the manufacturer.
b) a 24-month guarantee for up to 3,000 hours of operation. The guarantee covers defects caused by materials or by the manufacturing process should there be no registration of the unit on record as described in Guarantee 1a.
The guarantee does not extend to cover commercial use, improper use of the unit or operation that is not in accordance with the user manual, in particular:
- If fuel cartridges other than original EFOY fuel cartridges are used,
- Inappropriate handling
- Water damage
- Improper transportation,
- If the unit has been opened.
2. Extent of the Guarantee
The guarantee covers defects (see 1. Guarantee) from the time of sale.
The manufacturer shall remedy such defects by either repair or replacement (updated model where applicable) as he deems appropriate. Should the manufacturer provide a guarantee, the guarantee period with regard to repair or replacement parts shall not recommence from the time of service. Instead, the guarantee from time of sale will remain in force. Any other claims, in particular claims for damages on the part of the purchaser or a third party, are invalid. The provisions of the product liability law remain in effect as well as any claims against the manufacturer pertaining to guarantees remain in force as provide by law. The guarantee does not extend to any extra costs associated with mounting or dismounting the unit such as disassembling furniture or parts of a motor vehicle.
3. In Case of Claim
Always notify the EFOY service center in writing in case of malfunction. Please describe the defect in detail. Please also indicate serial number and include the original invoice. The purchaser must bring or send the unit to the manufacturer at his own risk so that the manufacturer can determine whether the defect is covered by the guarantee. The unit must be sent to the factory as freight. If the defect is covered by the guarantee, the factory shall assume the transportation costs. Should the defect not be covered by guarantee, the manufacturer shall notify the customer, informing the customer of what repair costs the manufacturer shall not assume. The customer shall bear the cost of transportation in this case.
The manufacturer’s address is:
SFC Energy AG
Eugen-Saenger-Ring 4
D-85649 Brunnthal
Tel.: +49 89 / 673 59 20
Free Call: 00800 / 73 27 62 78**
Fax.: +49 89 / 673 592 369
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www.efoy.com
Service
EFOY customer service is available for technical inquiries concerning EFOY fuel cells during normal business hours at the following numbers:
Toll-free number: 00800/73 27 62 78**
If calling from outside the countries listed below, please dial +49 89 / 673 5920
**The toll-free number is available in the following countries: Germany, Austria, Belgium, Denmark, France, Great Britain, Italy, the Netherlands, Norway, Spain, Sweden and Switzerland.
